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The Ombudsperson receives inquiries and complaints about the
practices and services provided by public agencies. While not an
advocate, the Ombudsperson can conduct
impartial and confidential investigations to determine if a public
agency is being fair to the people it serves. Our services are
provided free of charge.The BC Ombudsperson can:
- provide information about what steps to take in dealing with a
public agency
- try to settle complaints through consultation
- investigate complaints about administrative unfairness by a
public agency
- make recommendations to a public agency to resolve an unfairness
- report to the provincial legislature
- issue public reports
The BC Ombudsperson is:
- an officer of the provincial legislature
- independent of government and political parties
- responsible for making sure that the administrative practices
and services of public agencies are fair, reasonable, appropriate
and equitable
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