Occasionally we resolve complaints not by obtaining exactly the remedy a person wants but by providing them with information, on options they need to resolve their problem.

In this case we were contacted by a man who told us the Insurance Corporation of British Columbia (ICBC) would not renew his driver’s licence until he repaid a driving-related debt of $360. Mr. K told us he had made a proposal to ICBC to repay the debt at a rate of $20 a month, but that his proposal had been rejected....more

Internal ICBC processes engaged to resolve complaint

Insurance Corporation of British Columbia

A person complained that when he made a claim for the theft of his truck, the Insurance Corporation of British Columbia (“ICBC”) said that his insurance was invalid due to an alleged breach of his contract of insurance based upon information provided about how long he had been driving. It then imposed a penalty of $2,400....more

Federal legislation has impact on ICBC claim settlement

Insurance Corporation of British Columbia

Ms. G contacted us with a complaint that the Insurance Corporation of British Columbia (ICBC) had treated her unjustly by offering her a settlement which she believed did not fully compensate her for her losses. At issue was whether the settlement should take into consideration the recipient’s requirement to declare the amount in her income tax return....>more

Woman wants her impounded car back - says she’s not at fault

Office of the Superintendent of Motor Vehicles

A woman contacted us to complain about her vehicle being impounded after her ex-husband was caught driving the vehicle without a valid driver’s licence....Ms. D contacted the Office of the Superintendent of Motor Vehicles (OSMV) to request a review of the impoundment because she said her husband had been using her vehicle without her consent. She told us that although the OSMV did review her situation, it did not find in her favour and instead chose to confirm the impounding of the vehicle....more