Seniors contact the Ombudsperson’s office for a variety of reasons.

For example, if you feel you’ve been unfairly treated by Pharmacare, the Medical Services Plan, the Ministry of Health, a hospital or health region, ICBC, or the Public Guardian and Trustee, we may be able to help.

If you have a problem with one of these or any of the other agencies under our jurisdiction, and you’ve been unable to resolve it yourself, you may want to make a complaint to our office.

We can also investigate complaints regarding the failure of health authorities to enforce standards of care in residential care facilities.

Our phones are answered by real people 8:30am to 4:30pm, Monday to Friday.

If you do have to leave a message for us, someone will get back to you promptly.

For examples of some of the work we’ve done with and for seniors, please see our seniors case summaries page and our seniors stories. You can learn more about what we do here.

"In late July you helped me obtain good homecare services for my mother. Shortly after we switched caregiving agencies, my mother's health began to improve. Three months later the change in her condition is astounding. The caregivers are very responsible and no longer require my involvement, supervision or help so I am getting my own life back. You can imagine what a change in our lives your intervention has produced."