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Website Privacy Policy
1. Scope
This notice applies to our website.
2. Personal Information
We only collect personal information that you choose to give
us, such as when you fill out our
online complaint form.
We will only use the information you provide to help us respond
to your complaint.
We do not collect your personal information when you browse
or download from our website, although some information, such as
your Internet domain name or IP address, may identify you. The
extent of personal identification depends, in large part, on the
“naming standards” followed by your Internet service provider.
You may wish to check their policies and practices in this
regard. To the extent that our web server may collect personal
information, that information is used only for the operation and
security of our website.
3. Using our online complaint form:
If you submit a complaint through our secure
online complaint form,
the personal information you provide when filling out this form
is collected under the authority of the British Columbia
Ombudsperson Act. This means that your personal information
will be kept and used to determine whether we can investigate
your complaint and, if so, to actually do the investigation. The
personal information you put on the complaint form falls under
the protection of the confidentiality provisions in the British
Columbia Ombudsperson Act. The information on the complaint form is
not subject to disclosure under the Freedom of Information and
Protection of Privacy Act.
4. Uses
If you choose to give us personal information, we only use it
for the purposes for which you give it to us.
We do not share your personal information with government
agencies or other organizations without your permission unless:
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it is necessary to provide you
with a service that you have requested;
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it is required or authorized by
law; or
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compelling circumstances exist
that affect anyone’s health or safety.
We may analyze non-identifiable web site traffic data to
improve our services. We do not use cookies or web bugs. We do
not track use of our website by individuals.
5. Your Choices
You can choose whether to give us personal information, as
noted above.
6. Important Information
This website is covered by the Freedom of Information &
Protection of Privacy Act. Although we try to see that all
information posted on our website is accurate and complete, we
do not represent that it is so, or guarantee it, and accept no
liability or obligation for accuracy or completeness. If there
is any discrepancy between information posted on our website and
the original paper version, the paper original is the
authoritative version.
How to Contact Us
If you have questions about this website or this policy, you
can contact us at
systems@ombudsman.bc.ca.
NOTE: The above address is for information technology or
privacy questions only. It is not for registering complaints
about any of the public bodies within our jurisdiction. To
register a complaint please go to our
complaint section.
You can also contact us at
Office of the Ombudsperson
756 Fort Street
PO Box 9039 STN PROV GOVT
Victoria, B.C. V8W 9A5
Canada
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