The Ombudsperson receives inquiries and complaints about the practices and services provided by public agencies. While not an advocate, the Ombudsperson can conduct impartial and confidential investigations to determine if a public agency is being fair to the people it serves. Our services are provided free of charge.

The B.C. Ombudsperson can:

• provide information about what steps to take in dealing with a public agency
• try to settle complaints through consultation
• investigate complaints about administrative unfairness by a public agency
• make recommendations to a public agency to resolve an unfairness
• report to the provincial legislature
• issue reports

“So, assuming no glitches in paperwork between now and then,

 I begin my new career in about a month –which would not have happened

without your assistance. If you ever wonder if you make a difference well,

here’s an example.You have for me, and I thank you.”

In addition to investigating individual complaints, the Ombudsperson has the authority to initiate investigations. The Ombudsperson uses this authority to consider issues from a broad systemic perspective. A systemic investigation is an investigation initiated by the Ombudsperson that is likely to result in findings and recommendations and a published report.

"A huge thank you for the Ombudsperson's second report on seniors care in B.C. It is thorough, detailed and far reaching. We are re-assured to see that your office has tackled many of the difficulties our members have encountered with their loved ones in assisted living or residential care. We now hope that the Ministry of Health will step up to the plate and follow your recommendations."