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The Ombudsperson is British
Columbia’s Independent Voice for Fairness.
The Ombudsperson is an
independent Officer of the Legislature,
appointed pursuant to the
Ombudsperson Act.
Why we exist
- to uphold the democratic principles of
openness, transparency and accountability
- to ensure that every person in British
Columbia is treated fairly in the provision of public
services
- to promote and foster fairness in
public administration
Who we serve
- the principle of administrative
fairness
- the public
- the Legislature of British Columbia
What we do
- generally oversee the administrative
actions of government authorities
- conduct thorough, impartial and
independent investigations of complaints
- consider possible resolutions of
complaints
- consult with, provide reasons, and
make recommendations to authorities to improve
administrative practices
- provide reports to the Legislative
Assembly and the people of British Columbia about
administrative fairness issues and how they can be remedied
- respond to inquiries from the public
- provide information and advice about
administrative fairness
Thorough and impartial investigations
We
- identify issues of administrative
unfairness
- identify causes of recurring
unfairness and advise on how it can be avoided in the future
- attempt to resolve complaints through
consultation when appropriate
- employ an approach that identifies and
addresses the underlying causes of complaints
- make recommendations and issue reports
that are based on sound analysis of the facts, are
consistent with our statutory mandate and apply the
principles of natural justice and administrative fairness
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